FAQ

Why should I choose Starely?

Starely Optic Labs makes it simple to order premium quality glasses customised to your specific needs. We specialise in Blue Light Filtering, providing some of the best technology available for heavy screen users.

Because we’re independent we can deliver unbeatable value. We're confident you'll make the right decision, so your purchase is backed by our Satisfaction Guarantee.

 

What kind of glasses can I get from Starely?

We specialise in prescription lenses and blue light filtering technology, designed to the latest trends in glasses, screen glasses and sunglasses.

 

What is Blue Light Filtering Technology?

Our Blue Light Filtering Technology has been developed to help protect your eyes from the effects of staring at screens. Exposure to blue light could be contributing to eye strain and fatigue, dry eyes, blurred vision, increased risk of macular degeneration and headaches. 

Our Blue Light Filtering Technology provides a filter that blocks harmful UV-A, UV-B and blue light rays, most of the high energy blue light from reaching the retina, but with the beauty of a clear lens.

You can read more about our Blue Light Filtering Tech here.

 

How is Starely Optic Labs Blue Light Filtering Technology different from other brands?

  • Embedded Filtering Technology - We embed our technology into the lenses, so our glasses filter out 50% of blue light and almost 90% of the highest range without distorting colour.
  • Anti-Glare & UV Protection - We apply premium Anti Reflective and UV protective coatings to each lens.
  • Virtually Clear Lens - Our coating is not blue or yellow like many others, the tint is so subtle that it is unnoticeable while you wear the glasses.
  • Optional Magnification - We give you the option to add a reading strength to your glasses to assist with heavy screen use. This reduces stress on the eye's ciliary muscle for greater comfort and less eye strain.

You can read more about our Blue Light Filtering Tech here.

 

Which lenses are supplied as standard?

All our glasses come with the Starely Protective & Anti-Glare coating as standard. You will have the option to upgrade this to our Blue Light Filtering Technology.

 

How can I get blue light protection?

You can take advantage of our technology by shopping Screen glasses or adding our Blue Light Filter for just $20 when you select any glasses and add to cart.

 

What do I get with my glasses purchase?

We include the following with all glasses purchased from getstarely.com
  • Two year warranty on frame & lenses
  • Protective & Anti-Glare coating as standard
  • Ultra thin and lightweight lenses
  • Case & Cloth

 

I need prescription glasses, how do you get the details?

You can add your prescription to any of our glasses. When you select your frames you will have the option to select Prescription Glasses. You will then be able to upload your prescription as an image or PDF. We'll take it from there! 

 

Does Starely have any physical stores so I can try on my glasses?

We don't currently have physical stores. We keep our costs low in order to provide you quality products at the best possible price. We have optimised our online shopping experience to make sure you can choose and buy the best product suited to you. We offer 30 day returns so you can shop with confidence. We are available to help if you do need any extra assistance, head to our contact page or email us hello@getstarely.com

 

How much will Shipping cost?

We provide FREE Shipping Australia wide. Your shipping cost and method will update at checkout once you have entered your shipping address.

 

How long do I have to wait for my glasses?

Delivery despatch should be expected within 10 business days. You will receive a tracking number once your order has been shipped. For more information visit our shipping page.

 

I live outside of Australia, can I still order from you?

Sorry, we are currently only shipping within Australia. We will be adding new countries shortly. Please subscribe to keep up to date with our progress!

 

I received my glasses but I'm not loving them, can I return them?

Yes, we want you to be happy with your purchase. You may return your glasses for any reason within 30 days as long as they are still in as new condition. For full details please visit the returns page.

 

I want to buy Starely as a gift for someone, what's the best option?

Aren't you a good friend! We offer the Starely Gift Card in different values, so you can choose how much you want to spend. Best of all, your recipient can choose their own style and personalise their glasses to their needs without putting that pressure on you. No room for error.

 

I can't find what I'm looking for, who can I contact?

We'll be happy to help! Please head to our contact page or email us hello@getstarely.com